Our support

Together, our teams of experts will address your problems and provide you with transparent support to help you innovate, develop or optimise your products.

1. R&D Team

This team will support you from the studies into the functionality of an ingredient to production of your tailor-made solutions. It conducts trials designed to develop new products and optimise existing ones, working hand-in-hand with the other teams. The team is made up of specialists in milk, nutrition and agri-food who share their extensive technical expertise to solve your problems. The R&D unit has its own analytical and galenic laboratory where the team study incoming products (milk and serum) as well as powders obtained at our different sites. We also have a pilot hall where the processes in place at our different factories are reproduced on a smaller scale, so that they can be adapted to your specific requirements. Our teams also work in partnership with universities, public laboratories and competitiveness clusters to pool knowledge and conduct clinical studies.

2. Quality team

This team oversees food security, taking on board your requirements at every level. It is split into 3 divisions:

  • Purchasing quality
  • Quality system and regulations
  • Supplier quality and raw materials.

Our quality team counts more than 20 people working in the central quality department and, of course, in our factories directly with the products. They are on hand to assist with all matters relating to client referencing, certificate and accreditation applications, audit follow-up and complaint management. They aim to ensure your satisfaction at every stage of our working relationship.

3. Sales team

Our ambition is to establish a close and lasting relationship with you to fulfil all your requirements. Our sales team will guide you through our products and services to provide you with tailor-made solutions and personalised follow-up to best meet your needs.

The team is made up of more than 30 people, all experts in your markets and in dairy ingredients. Each salesperson is responsible for a specific geographic area and will be your personal contact for all your questions. Within the team, we also have a business developer who is responsible for the commercial development of our new products, plus our customer service team who are always ready to listen for optimal handling of your requests.

4. Marketing team

Working closely with Sales and R&D, the Marketing team helps feed client research, with insight from market and consumer analysis. Its role is to analyse your markets, current trends and consumer expectations ready to offer you ingredients that will make your products unique and distinctive. We can put forward innovation concepts, including our ingredients, to provide you with ideas for innovation in your markets, plus turnkey concepts that are easy to develop then launch.

& Traceability

7 certified factories
Analysis and control
of food safety
Analysis from raw material
to the finished product
The traceability of our
raw materials